FAQ & Site Info
FAQ
The time required to scan a drive depends on many factors, such as how many data you saved in this drive and the current status of the drive.
Most probably your device has physical issues. In this case, could you please take a screenshot to show us disk layout in Windows Disk Management or use hard drive testing tools like CrystalDiskInfo to see whether it has physical issues.
If file system is intact, folder structure could be restored. If file system is incomplete or corrupted, all files will be in the RAW Files folder and lose their original names. Files in the All RAW Files partition are found over file system, so they lose original names and date.